Refund policy
Refund & Replacement Policy
Made to order
Every sticker is printed just for you after you order. Because each one is produced on demand, we handle returns a little differently than a store shipping pre-made stock. Here is the honest breakdown.
Defects, misprints, wrong or lost items -- we make it right
If any of these happen, we will replace or refund it, your call:
- The sticker arrives damaged or defective
- We printed it wrong (wrong design, misprint, quality issue)
- You received the wrong item
- Your order was lost in the mail (see timing in our Shipping Policy)
For defects or misprints, please send a photo so we can see what happened and get a replacement moving quickly.
Change-of-mind returns
Because stickers are made to order, we cannot accept buyer's-remorse returns once an item has been printed. [CONFIRM: owner to finalize any exceptions, e.g., a cancellation window before an order goes to print, and whether unshipped orders can be canceled for a refund.]
If you need to change or cancel an order, contact us as fast as you can. If it has not gone to print yet, we will do our best to help.
How to start a claim
Email support@stickerspot.us [CONFIRM: support email] with:
- Your order number
- What went wrong
- A photo (for damage, defects, or wrong items)
Please reach out within [CONFIRM: claim window, e.g., 30 days] of delivery or expected delivery.
Refund timing
Approved refunds go back to your original payment method. It can take a few business days for your bank or card issuer to post it. [CONFIRM: refund processing window]
Questions
We are a small shop and we read every email. If something is not right, tell us. We would rather fix it than leave you unhappy.